(Bo2) Notice of an upcoming change to your Internet/phone service

[LMi Info]

Dear Valued LMi.net Member,

A few years ago, due to price increases by our upstream vendors we had 
to raise our monthly rate for all of our new PHLO+ customers. New users 
could sign up at our original rate but saw a $10 increase on their bill 
per service line after the first 12 months of service. At the time we 
decided to leave all of our existing members at their original rate and 
we took on the increased service charges from our vendors.

Unfortunately, we have been notified of a further increase in service 
charges by our upstream vendors. This change is a result of the 
increased cost of maintaining the copper infrastructure throughout our 
neighborhood and city. Sadly, unlike the last increase, we will not be 
able to absorb this further increase in our line service rates and will 
be raising the rates for our existing members.

This is not news that we share lightly. Our upstream costs have become 
unsustainable for us as a company and despite our sincerest wishes to 
maintain our pricing model, we will have to raise the rates for our members.

Your service is a bonded DSL connection which utilizes two separate 
lines in the street to deliver the service. Because of this you will be 
seeing a $20/month increase ($10/month/line). This change will take 
effect starting April 1st 2020. If this rate increase is an overwhelming 
burden to you, please contact our billing department and we will work 
with you to mitigate the impact.

With this news, something to consider is that our Phiber Optic Internet 
service is available now at your location (up to 100 times faster). We 
generally have about a week's turnaround time for the installation of 
this service and we are currently offering two promotions. The service 
itself is free for the first two months (not including taxes or 
equipment rental), as well as a $10 savings per month for the first year 
of service. Please visit https://www.lmi.net/services/internet/phiber/ 
for more information and to sign up.