(P2) Notice of an upcoming change to your Internet/phone service

[LMi Info]

Dear Valued LMi.net Member,

A few years ago, due to price increases by our upstream vendors we had 
to raise our monthly rate for all of our new PHLO+ customers. New users 
could sign up at our original rate but saw a $10 increase on their bill 
after the first 12 months of service. At the time we decided to leave 
all of our existing members at their original rate and we took on the 
increased service charges from our vendors.

Unfortunately, we have been notified of a further increase in service 
charges by our upstream vendors. This change is a result of the 
increased cost of maintaining the copper infrastructure throughout our 
neighborhood and city. Sadly, unlike the last increase, we will not be 
able to absorb this further increase in our line service rates and will 
be raising the rates for our existing members.

When your account was opened with us we had a special promotion which 
included the service and all of its taxes for a fixed rate of $50/month. 
We will be maintaining this promotion on your account so all taxes will 
be included with the service charge, but we will have to increase your 
monthly service rate by $10/month to offset the increased cost from our 
vendors.

This is not news that we share lightly. Our upstream costs have become 
unsustainable for us as a company and despite our sincerest wishes to 
maintain our pricing model, we will have to raise the rates for our members.

Effective April 1st 2020 your PHLO+ service will be increased to 
$60/month (plus equipment rental if applicable). If this rate increase 
is an overwhelming burden to you, please contact our billing department 
and we will work with you to mitigate the impact.

In other news, we are continuing to expand our Phiber Optic service into 
Oakland, and we hope to have the service available in your area in the 
not too distant future. We will let you know as soon as this service 
becomes available for pre-order. Phiber speeds are up to 100 times 
faster than PHLO+ service.