Notice of an upcoming change to your PHLO service (R1)

[LMi Info]

Dear Valued LMi.net Member,

A few years ago, due to price increases by our upstream vendors, we had 
to raise our monthly rate for all of our new PHLO+ customers. New users 
could sign up at our original rate but saw a $10 increase on their bill 
after the first 12 months of service. At the time, we decided to leave 
all of our existing members at their original rate, and we took on the 
increased service charges from our vendors.

Unfortunately, we have been notified of a further increase in service 
charges by our upstream vendors. This change is a result of the 
increased cost of maintaining the copper infrastructure throughout our 
neighborhood and city. Sadly, unlike the last increase, we will not be 
able to absorb this further increase in our line service rates and will 
be raising the rates for our existing members.

This is not news that we share lightly. Our upstream costs have become 
unsustainable for us as a company and despite our sincerest wishes to 
maintain our pricing model, we will have to raise the rates for our members.

Effective April 1st 2020, all LMi.net members subscribed to our 
residential PHLO+ service will see their monthly rate increased to 
$49.95 (plus taxes and equipment rental if applicable). If this rate 
increase is an overwhelming burden to you, please contact our billing 
department and we will work with you to mitigate the impact.